Sécurité publique Canada, Bibliothèque
Livres et rapports
HF 5718 R47 2013d
1 videodisc (9 min.) : sd., col. ; 12 cm (DVD)
Filmed in Los Angeles.Disc includes PowerPoint slides and PDF Leaders Guide.Closed captions.
"Listen supportively by clarifying, reflecting, advising with care and probing (CRAP)."--Publisher's website.
1. Clarify -- 2. Reflect -- 3. Advise -- 4. Probe -- 5. Deflect and summary.