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Responding thoughtfully [videorecording (DVD)]

Localisation

Sécurité publique Canada, Bibliothèque

Ressource

Livres et rapports

Cote

HF 5718 R47 2013d

Auteurs

Publié

Description

1 videodisc (9 min.) : sd., col. ; 12 cm (DVD)

Note

Filmed in Los Angeles.
Disc includes PowerPoint slides and PDF Leaders Guide.
Closed captions.

Résumé

"Listen supportively by clarifying, reflecting, advising with care and probing (CRAP)."--Publisher's website.

Sujet

Contenu

1. Clarify -- 2. Reflect -- 3. Advise -- 4. Probe -- 5. Deflect and summary.

Items

 #CoteStatutLocalisation
1HF 5718 R47 2013d PS-Circ
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