Résumé
"This manual is designed mainly for those who deliver front-line services to crime victims. As a quick reference resource, it should help front-line workers provide better services by giving them access to recent research and theory related to crime victims. For the purposes of this manual, “front-line workers” are broadly defined as those who come into contact with victims in any role, from reception staff to clinicians to support workers. Although the focus is on clinical intervention, readers should note that any contact with victims can be healing for them. To this end the term “worker” will be used throughout the manual as a catchall term to mean professionals, paraprofessionals, volunteers, support staff, administrators and anyone who comes into contact with victims with a focus on helping. The manual has two parts: General Issues and Specialty Populations."--Page 3.
Contenu
Part one: working with victims of crime -- 1. The importance of self-care -- 1.1. Why Is self-care so important? -- 1.2. Self-care activities -- 1.3. Further reading In self-care -- 1.4. The basics -- 2. A model of victimization and recovery -- 2.1. The basics -- 3. Common reactions to crime -- 3.1. Severity of reaction -- 3.2. Previous victimization -- 3.3. Diagnoses commonly applied to victims -- 3.4. When to refer to mental health professionals -- 3.5. The basics -- 4. How do victims cope? -- 4.1. Positive coping strategies -- 4.2. Negative coping strategies -- 4.3. Resiliency, self-efficacy and post-traumatic growth -- 4.4. The basics -- 5. A model for client change: the stages of change -- 5.1. How the stages work -- 5.2. Adjusting your approach to fit the client -- 5.3. The basics -- 6. Assessment issues: what should I ask about? -- 6.1. Key areas to cover in an initial interview -- 7. Pulling it together: concluding remarks -- 7.1. Key research points -- 8. References -- Part two: specialty chapters -- 9. Victims of hate and hate crimes -- 10. Victims of terrorism.