Résumé
"This thesis examined emotional labor among an interesting and special occupational group, police officers. ... This thesis aimed at validating the stressful consequences of daily emotional labor among police officers. In addition, this thesis shed a different light on the role of strain and surface acting in emotional labor among police officers and substantiates the viewpoint that emotional labor among police officers may not always be harmful. A series of quantitative diary studies are presented that investigated emotional labor among police officers on a day-to-day basis, while most previous studies used survey and between-participant designs."--Summary.