Résumé
"This thesis examines public attitude towards police services and, more particularly, police misconduct. It contextualises and explains the current complaints system, especially whether it satisfies the complainant and endears public confidence. It shows how aberrant police behaviour exposes some of the sociological isssues such as black over-representation in complaints statistics, alleged black provocation in situational street incidents, substantiation rates and the likely outcome of black and Asian complaints."--Abstract.