Summary
"In March of 2006, the Ministry of Health and Long-Term Care, through a System
Enhancement Evaluation Grant Initiative (Phase 2) administered by the Ontario
Mental Health Foundation, allocated funds to conduct a two-year evaluation of
enhancements made to the Waterloo Wellington Crisis System. The overall
purpose of this evaluation was to assess formatively the impact of crisis system
enhancements on the quality of services received by people with lived
experience who were 18 years of age or older. The specific investigative aims
were to measure the extent to which various crisis system service components
made progress towards the following: (1) Increasing the Five Components of Continuity of Care: Coordination, Timeliness, Accessibility, Comprehensiveness, and Intensity; (2) Implementing system-level coordination activities consistent with best practices; (3) Increasing the appropriate use of hospital emergency rooms, police services, and crisis services; (4) Resolving presenting crises within a community setting; (5) Promoting practices consistent with principles of recovery." -- Page vi.