Note
"February 1999"
Bill C-105, Police Services Amendment Act, 1997.
Thesis (M.A.)--Royal Roads University, 1999.
Summary
This thesis takes a rnulti-dimensional look at the handling of less serious public complaints by the Toronto Police Service after the 1997 Bill C-105 Amendments to the Ontario Police Act. The literature review examines the domains of police accountability, community policing and police-race relations. The action research includes surveys to people who have complained about the police, interviews of investigators in the complaint process, police officers, police educators, and people representing organizations that have an interest in police complaints. The methodology includes, survey's, interviews, a town hall meeting, written submissions, statistical analysis, and a focus group. The use of informal resolution and rnediation in resolving complaints against the police are highlighted. There are also seventeen specific recommendations made to improve the complaint process based on the research data.