| Description: |
In fall 2012, the Repentigny Police Service established a computerized follow-up system to deal with non-emergency calls from citizens and ensure that customer service is efficient and responsive. The system uses software that organizes all complaints and requests by category. |
| Objective: |
This initiative seeks to improve customer service and improve relations with citizens through better management of complaints and requests. |
| Outcomes: |
This initiative became operational in fall 2012 and outcomes are not yet available. |
| Resources: |
The software is provided by the City. Training hours will be required for the employees who will use it. |
| Pillars: |
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| Province: |
Quebec |
| Keywords: |
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| Record Entry Date: |
2013-08-01 |