Résumé
"In May 1999, the National Coordinator for the Royal Canadian Mounted Police (RCMP) Alternative Dispute Resolution (ADR) Program initiated a pilot project at the Kelowna RCMP Detachment with the assistance of the RCMP Learning and Development Branch, Ottawa. The focus of the project was to train every employee at the detachment in interest based negotiation, which is the entry level of communication and problem solving in the ADR process. The National Coordinator sought to determine whether interest based negotiation skills would affect employee behavior and conflict levels within the Kelowna detachment. This paper explores employees perceptions of the interest based negotiation course and whether, or not, these skills are utilized by detachment employees. This paper seeks to understand the reasons behind acceptance or non-acceptance of interest based negotiation as viewed through employee experiences. Based on the employee's views and perceptions recommendations for future interest based negotiation training courses are provided."--Abstract.