Résumé
"This research project asks how developmental programs can increase employee satisfaction and the quality of service that civilian employees offer the Vancouver Police Department (VPD). The opportunity links to the VPD Strategic Plan and the success that the VPD had from 2003 to 2005 in increasing the overall number of civilian support staff positions, including specialized and professional civilian positions. This research is significant because it involves the development of civilian staff in all VPD positions in order to improve job satisfaction, motivation and performance. This action research project includes both quantitative and qualitative methodology accomplished through an archival review, electronic survey and focus groups. The research is complemented by relevant literature and concludes with eight recommendations that include enhancing communication, increased funding for training, employee recognition, and monitoring and accountability measures. The implementation of these recommendations will enable the VPD to provide increased opportunities and conditions for employee development."--Abstract.