Résumé
"This Problem-Solving Tools guidebook deals with the process of identifying and defining policing problems. Under the most widely adopted police problem-solving model—the SARA (Scanning, Analysis, Response, Assessment) model—the process of identifying and defining policing problems is referred to as the Scanning phase. ... The advice provided in this guidebook is based primarily upon theory and practice: there is no evaluative research into what methods most accurately and efficiently identify and define policing problems."--Introduction.