Résumé
"This report presents the cumulative findings of two Rapid Evidence Assessments (REAs) designed to explore what is known about effective organisational change and business improvement practices. The full document is intended primarily for readers interested in the technical detail of a systematic approach to reviewing literature. A companion summary report provides a standalone overview of the key findings and implications for practice and is available on POLKA and the NPIA website." -- Page 4.
Contenu
1. Introduction. --
2. Overview of the available evidence on organisational change and business improvement. --
3. What works in organisational change and business improvement? --
4. Approaches to organisational change and business improvement: a discussion of the included literature. --
5. Potential success factors: a discussion of the included literature. --
Table summarising evidence for potential success factors identified by practitioners with continuous improvement expertise. --
6. General discussion. --
7. Conclusions. --
8. Implications for practice.