Résumé
"This paper considers what policing for people is, and could be, in terms of service to people. To begin, six characteristics are identified that Americans associate with “good service” from their police, adapted from a general characterization of service quality in the private sector (Parasuraman et al., 1988). This paper will then turn to some evidence on how well American police are providing these services, and will conclude with a reform agenda that promotes policing for people."--Includes text from pages 1-2.