2019 to 2020 Service Standards for Transfer Payment Programs
A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs.*
PS is committed to adhering to the following transfer payment service standards:
- Acknowledging the receipt of a funding request within 15 business days with the target set at 92% for achieving this standard
- Communicating a funding decision within 30 weeks of receiving a complete application with the target set at 95% for achieving this standard
- Issuing a payment following receipt of all required documentation within 30 business days with the target set at 80% for achieving this standard
For more information about PS service standards, or to discuss any concerns you may have, please contact your regional office or program sector.
Overall Transfer Payments' Service Standard Results
Public Safety Canada (PS) is committed to reporting on service standards for its transfer payment programs on a semi-annual basis. Results from this reporting period are as follows:
For the period of April 1, 2019 to March 31, 2020
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 95% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 87% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 77% of all payment requests were sent within 30 business days
Programs Transfer Payments’ Service Standards Results
For the period of April 1, 2019 to March 31, 2020
- Aboriginal Community Safety Development Contribution Program
- Avalanche Canada
- Biology Casework Analysis Contribution Program
- Canada Strong Campaign Contribution Program
- Community Resilience Fund
- Contribution Program to Combat Serious and Organized Crime
- COSPAS-SARSAT Secretariat Contribution Program
- Crime Prevention Action Fund
- Cyber Security Cooperation Program**
- Drug Impaired Driving Initiatives
- Emergency Management Public Awareness Contribution Program
- First Nations Policing Program
- Funding for First Nation and Inuit Policing Facilities
- Gun and Gang Violence Action Fund
- Heavy Urban Search and Rescue Program
- International Association of Fire Fighters
- Major International Events Security Cost Framework
- Memorial Grant Program for first responders
- Nation’s Capital Extraordinary Policing Costs Program
- National Disaster Mitigation Program
- National Flagging System
- National Voluntary Organizations
- Northern and Aboriginal Crime Prevention Fund
- Policy Development Contribution Program
- Search and Rescue New Initiatives Fund
- Search and Rescue Volunteer Association of Canada Contribution Program
- Security Infrastructure Program
- Supporting the Readiness of the Canadian Red Cross for Urgent Relief Efforts Related to Covid-19 and Upcoming Flood and Fire Seasons
- Workers Compensation Program
- Youth Gang Prevention Fund
Aboriginal Community Safety Development Contribution Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 96% of all payment requests were sent within 30 business days
Avalanche Canada
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
Biology Casework Analysis Contribution Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
Canada Strong Campaign Contribution Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: This service standard was not applicable during the reporting period.
Community Resilience Fund
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 50% of all payment requests were sent within 30 business days
Contribution Program to Combat Serious and Organized Crime
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 93% of all payment requests were sent within 30 business days
COSPAS-SARSAT Secretariat Contribution Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
Crime Prevention Action Fund
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 50% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 50% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 53% of all payment requests were sent within 30 business days
Cyber Security Cooperation Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 89% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 33% of all payment requests were sent within 30 business days
Drug Impaired Driving Initiatives
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 53% of all payment requests were sent within 30 business days
Emergency Management Public Awareness Contribution Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 0% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: This service standard was not applicable during the reporting period.
Funding for First Nations and Inuit Policing
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 89% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 66% of all payment requests were sent within 30 business days
Funding for First Nations and Inuit Policing Facilities
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 73% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 89% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 64% of all payment requests were sent within 30 business days
Gun and Gang Violence Action Fund
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 79% of all payment requests were sent within 30 business days
Heavy Urban Search and Rescue Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 60% of all payment requests were sent within 30 business days
International Association of Fire Fighters
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
Major International Events Security Cost Framework
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
Memorial Grant Program for first responders
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
Nation’s Capital Extraordinary Policing Costs Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
National Disaster Mitigation Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 26% of all payment requests were sent within 30 business days
National Flagging System
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
National Voluntary Organizations
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
Northern and Aboriginal Crime Prevention Fund
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 62% of all payment requests were sent within 30 business days
Policy Development Contribution Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 92% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 93% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 68% of all payment requests were sent within 30 business days
Search and Rescue New Initiatives Fund
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 85% of all payment requests were sent within 30 business days
Search and Rescue Volunteer Association of Canada Contribution Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days
Security Infrastructure Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 42% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 57% of all payment requests were sent within 30 business days
Supporting the Readiness of the Canadian Red Cross for Urgent Relief Efforts Related to Covid-19 and Upcoming Flood and Fire Seasons
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: 100% of all proposals were acknowledged within 15 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: This service standard was not applicable during the reporting period.
Workers Compensation Program
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 67% of all payment requests were sent within 30 business days
Youth Gang Prevention Fund
Acknowledging the receipt of a funding request:
- 15 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 58% of all payment requests were sent within 30 business days
*The Disaster Financial Assistance Arrangements are excluded.
**Due to low volume of payment, program vulnerable in meeting the departmental target.
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