2023 to 2024 Service Standards for Transfer Payment Programs
A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances. Public Safety Canada (PS) has established services standards for all of its transfer payment programs.Footnote1
PS is committed to adhering to the following transfer payment service standards:
- Acknowledging the receipt of a funding request within 10 business days with the target set at 80% for achieving this standard
- Communicating a funding decision within 30 weeks of receiving a complete application with the target set at 80% for achieving this standard
- Issuing a payment following receipt of all required documentation within 30 business days with the target set at 80% for achieving this standard
For more information about PS service standards or to discuss any concerns you may have, please contact your regional office or program sector.
Overall Transfer Payments' Service Standard Results
Public Safety Canada (PS) is committed to reporting on service standards for its transfer payment programs on a annual basis. Results from this reporting period are as follows:
For the period of April 1, 2023 to March 31, 2024
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 99% of all proposals were acknowledged within 10 business days
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 88% of all funding decisions were communicated within 30 weeks
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 55% of all payment requests were sent within 30 business days
Programs Transfer Payments' Service Standards Results
For the period of April 1, 2023 to March 31, 2024
- Aboriginal Community Safety Development Contribution Program
- Avalanche Canada
- Biology Casework Analysis Contribution Program
- Building Safer Communities Fund
- Community Resilience Fund
- Contribution Program to Combat Serious and Organized Crime
- COSPAS-SARSAT Secretariat Contribution Program
- Crime Prevention Action Fund
- Cyber Security Cooperation Program
- Emergency Management Public Awareness Contribution Program
- First Nations and Inuit Policing Program
- Funding for First Nation and Inuit Policing Facilities
- Grants and Contributions Program to National Voluntary Organizations
- Gun and Gang Violence Action Fund
- Heavy Urban Search and Rescue Program
- International Association of Fire Fighters, Canada
- Major International Event Security Cost Framework
- Nation’s Capital Extraordinary Policing Costs Program
- National Disaster Mitigation Program
- National Flagging System
- Northern and Indigenous Crime Prevention Fund
- Policy Development Contribution Program
- Search and Rescue New Initiatives Fund
- Search and Rescue Volunteer Association of Canada Contribution Program
- Security Infrastructure Program
- Supporting a Humanitarian Workforce to Respond to COVID-19 and Other Large-Scale Emergencies
- Supporting the Canadian Red Cross’s Urgent Relief Efforts Related to COVID-19, Floods and Wildfires
- Workers’ Compensation Program
- Youth Gang Prevention Fund
Aboriginal Community Safety Development Contribution Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 94% of all payment requests were sent within 30 business days.
Avalanche Canada
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: This service standard was not applicable during the reporting period.
Biology Casework Analysis Contribution Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 33% of all payment requests were sent within 30 business days.Footnote2
Building Safer Communities Fund
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 93% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 80% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
Results: 38% of all payment requests were sent within 30 business days.
Community Resilience Fund
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 13% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 54% of all payment requests were sent within 30 business days.
Contribution Program to Combat Serious and Organized Crime
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 84% of all payment requests were sent within 30 business days.
COSPAS-SARSAT Secretariat Contribution Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days.
Crime Prevention Action Fund
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 4% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 52% of all payment requests were sent within 30 business days.
Cyber Security Cooperation Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 38% of all payment requests were sent within 30 business days.
Emergency Management Public Awareness Contribution Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 0% of all payment requests were sent within 30 business days.Footnote3
First Nations and Inuit Policing Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 96% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 72% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 85% of all payment requests were sent within 30 business days.
Funding for First Nation and Inuit Policing Facilities
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 80% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 67% of all funding decisions were communicated within 30 weeks.4
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 73% of all payment requests were sent within 30 business days.
Grants and Contributions Program to National Voluntary Organizations
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 32% of all payment requests were sent within 30 business days.
Gun and Gang Violence Action Fund
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 82% of all payment requests were sent within 30 business days.
Heavy Urban Search and Rescue Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 73% of all payment requests were sent within 30 business days. Footnote5
International Association of Fire Fighters, Canada
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 50% of all payment requests were sent within 30 business days.Footnote6
Major International Event Security Cost Framework
Acknowledging the receipt of a funding request:
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 20% of all funding decisions were communicated within 30 weeks.Footnote7
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: This service standard was not applicable during the reporting period.
Nation's Capital Extraordinary Policing Costs Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 100% of all payment requests were sent within 30 business days.
National Disaster Mitigation Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 40% of all payment requests were sent within 30 business days.Footnote8
National Flagging System
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 33% of all payment requests were sent within 30 business days.Footnote9
Northern and Indigenous Crime Prevention Fund
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 60% of all funding decisions were communicated within 30 weeks.Footnote10
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 83% of all payment requests were sent within 30 business days.
Policy Development Contribution Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 90% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 35% of all payment requests were sent within 30 business days.Footnote11
Search and Rescue New Initiatives Fund
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 29% of all payment requests were sent within 30 business days.
Search and Rescue Volunteer Association of Canada Contribution Program
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 67% of all payment requests were sent within 30 business days.Footnote12
Security Infrastructure Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 37% of all payment requests were sent within 30 business days.
Supporting a Humanitarian Workforce to Respond to COVID-19 and Other Large-Scale Emergencies
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 43% of all payment requests were sent within 30 business days.Footnote13
Supporting the Canadian Red Cross's Urgent Relief Efforts Related to COVID-19, Floods and Wildfires
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: 100% of all proposals were acknowledged within 10 business days.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: 100% of all funding decisions were communicated within 30 weeks.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 75% of all payment requests were sent within 30 business days.Footnote14
Workers' Compensation Program
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 0% of all payment requests were sent within 30 business days.Footnote15
Youth Gang Prevention Fund
Acknowledging the receipt of a funding request:
- 10 Business days
- Results: This service standard was not applicable during the reporting period.
Communicating a funding decision after receiving a completed application is submitted:
- 30 Weeks
- Results: This service standard was not applicable during the reporting period.
Issuing a payment following receipt of all required documentation:
- 30 Business days
- Results: 45% of all payment requests were sent within 30 business days.
Footnotes
- 1
The Disaster Financial Assistance Arrangements and Memorial Grant Program for first responders are excluded.
- 2
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 3
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 4
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 5
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 6
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 7
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 8
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 9
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 10
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 11
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 12
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 13
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 14
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
- 15
Due to low volume of items, the program may be vulnerable when meeting the departmental target.
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